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| 12.
If 'Yes,' then explain why you can't fix the
problem yourself. 13. What were you doing with your computer at the time the problem occurred? 14. If you answered 'nothing' then explain why you were logged in. 15. Are you sure you aren't imagining the problem? Y/N 16. Does the clock on your home VCR blink 12:00? Y/N 17. Do you have any independent witnesses to the problem? Y/N 18. Do you have any electronics that DO work? Y/N 19. Have you given the machine a good whack on the top? Y/N 20. Is the machine on fire? Y/N |
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| 1.
Describe your problem.
2. Now, describe the problem accurately. 3. Speculate wildly about the cause of the problem. 4. Problem Severity: a) Minor b) Minor c) Minor d) Trivial 5. Nature of the Problem: a) Locked up b) Frozen c) Hung d) Strange Smell 6. Is your computer plugged in? Y/N 7. Is it turned on? Y/N 8. Have you tried to fix it yourself? Y/N 9. Have you made it worse? Y/N 10. Have you read the manual? Y/N 11. If you read the manual, do you think you understood it? Y/N |
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